Refund policy

Last updated: November 12, 2026

We want you rodent-free and happy with your gear. Here's exactly how refunds work at RatBouncer, in plain English.

1. The Velvet Rope Guarantee (30 days rodent-free)

Follow the Door Policy that comes with your kit (spot, catch, seal). If you're still dealing with rodents 30 days after your order is delivered, we'll refund the price of your kit.

  • Email us within 45 days of delivery with your order number.
  • Include a photo of your trap setup so we can see the kit was used. We may share a few quick tips first, because sometimes a small change in placement makes all the difference.
  • The guarantee covers the price paid for the kit and any add-ons in that order. Shipping costs are not refundable.
  • One guarantee claim per household.

2. Arrived broken or damaged? Instant refund

Our gear is built to be durable and reused, but shipping happens. If any item arrives broken, damaged or defective:

  • Email us a photo of the item within 14 days of delivery, with your order number.
  • We'll refund that item right away, or send a replacement if you prefer.
  • You don't need to send the broken item back.

3. Standard returns (changed your mind)

You can return unused items in their original packaging within 30 days of delivery.

  • Email us first to start the return. We'll reply with the return address and instructions. Items sent back without asking first won't be accepted.
  • Return shipping is paid by the customer, unless the item was damaged or wrong.
  • For hygiene reasons, traps, gloves, steel wool and tracking powder that have been used can't be returned for change-of-mind reasons. They are still covered by the Velvet Rope Guarantee above.

4. Wrong item or missing item

If we sent the wrong item or something is missing, email us a photo of what you received within 14 days of delivery and we'll send the missing or correct item at no cost.

5. Refund timing

Once your refund is approved, it's issued to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show it.

6. Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Contact us

Email contact.fiipy@gmail.com with your order number and we'll take care of you.